We strive to treat all patients with compassion and dignity. Sometimes, despite our finest intentions, concerns may arise. If you have any concerns, we encourage you to first discuss them with your physician or ask to speak with the manager of that area so that we may work with you to immediately address your issue.

If you and your family/representative continue to have concerns, you have the right to the following:

The review of quality of care concerns, insurance coverage decisions and concerns about your discharge from the hospital and to expect a timely response from the hospital related to any complaint or grievance that may be made in person, by phone or in writing. To share your concerns please contact the following Landmark Hospitals Quality and Patient Safety Departments:

Hospital Facility Address Main Number / Administration Nursing Station HIM-Medical Records
Athens 775 Sunset Dr
Athens, GA 30606
706-425-1500 706-425-1542
Cape Girardeau 3255 Independence St
Cape Girardeau, MO 63701
573-615-5024 573-615-5024 573-615-4930
Columbia 604 Old 63 N
Columbia, MO 65203
573-303-3282 573-355-5127 573-303-3266
Joplin 2040 West 32nd Street
Joplin, MO 64804
417-627-1300 417-627-1300 417-627-1346
Savannah 800 East 68th St
Savannah, GA 31405
912-298-1000 912-744-0550 912-744-0399
SW Florida 1500 Lee Blvd, Third Floor
Lehigh Acres, FL 33936
239-529-1800 239-491-8442 239-529-1825

You may also contact the hospital accreditation organization:

Center for Improvement in Healthcare Quality:

Telephone: (866) 324-5080
Fax: (805) 934-8588
Online: [email protected]
Mail: P.O. Box 3620, McKinney, TX 75070

Georgia Department of Community Health

Healthcare Facility Regulation
Telephone: (404) 657-5500
Mail: 2 Peachtree Street Suite 33-250, Atlanta, GA 30303-3142

Florida: Agency for Healthcare Administration

Telephone: (888) 419-3456
Online: www.apps.ahca.myflorida.com/hcfc/
Mail: 2727 Mahan Drive, Tallahassee, FL 32308

Missouri Department of Health and Senior Services

Bureau of Health Services Regulation
Telephone: (573) 751-6303
Fax: (573) 526-3621
Online: [email protected]
Mail: P.O. Box 570, Jefferson City, MO 65102-0570

Providing Exceptional Critical Care