We strive to treat all patients with compassion and dignity. Sometimes, despite our finest intentions, concerns may arise. If you have any concerns, we encourage you to first discuss them with your physician or ask to speak with the manager of that area so that we may work with you to immediately address your issue.

If you and your family/representative continue to have concerns, you have the right to the following:

The review of quality of care concerns, insurance coverage decisions and concerns about your discharge from the hospital and to expect a timely response from the hospital related to any complaint or grievance that may be made in person, by phone or in writing. To share your concerns please contact the following Landmark Hospitals Quality and Patient Safety Departments:

Hospital FacilityAddressMain Number / AdministrationNursing StationHIM-Medical Records
Athens775 Sunset Dr
Athens, GA 30606
Cape Girardeau3255 Independence St
Cape Girardeau, MO 63701
Columbia604 Old 63 N
Columbia, MO 65203
Joplin2040 West 32nd Street
Joplin, MO 64804
Savannah800 East 68th St
Savannah, GA 31405
SW Florida1500 Lee Blvd, Third Floor
Lehigh Acres, FL 33936

You may also contact the hospital accreditation organization:

Center for Improvement in Healthcare Quality:

Telephone: (866) 324-5080
Fax: (805) 934-8588
Online: complaint@cihq.org
Mail: P.O. Box 3620, McKinney, TX 75070

Georgia Department of Community Health

Healthcare Facility Regulation
Telephone: (404) 657-5500
Mail: 2 Peachtree Street Suite 33-250, Atlanta, GA 30303-3142

Florida: Agency for Healthcare Administration

Telephone: (888) 419-3456
Online: www.apps.ahca.myflorida.com/hcfc/
Mail: 2727 Mahan Drive, Tallahassee, FL 32308

Missouri Department of Health and Senior Services

Bureau of Health Services Regulation
Telephone: (573) 751-6303
Fax: (573) 526-3621
Online: Complaints@health.mo.gov
Mail: P.O. Box 570, Jefferson City, MO 65102-0570

Providing Exceptional Critical Care