We strive to treat all patients with compassion and dignity. Sometimes, despite our finest intentions, concerns may arise. If you have any concerns, we encourage you to first discuss them with your physician or ask to speak with the manager of that area so that we may work with you to immediately address your issue.
If you and your family/representative continue to have concerns, you have the right to the following:
The review of quality of care concerns, insurance coverage decisions and concerns about your discharge from the hospital and to expect a timely response from the hospital related to any complaint or grievance that may be made in person, by phone or in writing. To share your concerns please contact the following Landmark Hospitals Quality and Patient Safety Departments:
| Hospital Facility | Address | Main Number / Administration | Nursing Station | HIM-Medical Records |
|---|---|---|---|---|
| Athens | 775 Sunset Dr Athens, GA 30606 | 706-425-1500 | 706-425-1542 706-425-1530 | 706-425-1603 |
| Cape Girardeau | 3255 Independence St Cape Girardeau, MO 63701 | 573-615-5024 | 573-615-5024 | 573-615-4930 |
| Columbia | 604 Old 63 N Columbia, MO 65203 | 573-303-3282 | 573-355-5127 | 573-303-3266 |
| Joplin | 2040 West 32nd Street Joplin, MO 64804 | 417-627-1300 | 417-627-1300 | 417-627-1346 |
| Savannah | 800 East 68th St Savannah, GA 31405 | 912-298-1000 | 912-744-0550 | 912-744-0399 |
| SW Florida | 1500 Lee Blvd, Third Floor Lehigh Acres, FL 33936 | 239-529-1800 | 239-491-8442 | 239-529-1825 |
You may also contact the hospital accreditation organization:
Center for Improvement in Healthcare Quality:
Telephone: (866) 324-5080
Fax: (805) 934-8588
Online: complaint@cihq.org
Mail: P.O. Box 3620, McKinney, TX 75070
Georgia Department of Community Health
Healthcare Facility Regulation
Telephone: (404) 657-5500
Mail: 2 Peachtree Street Suite 33-250, Atlanta, GA 30303-3142
Florida: Agency for Healthcare Administration
Telephone: (888) 419-3456
Online: www.apps.ahca.myflorida.com/hcfc/
Mail: 2727 Mahan Drive, Tallahassee, FL 32308
Missouri Department of Health and Senior Services
Bureau of Health Services Regulation
Telephone: (573) 751-6303
Fax: (573) 526-3621
Online: Complaints@health.mo.gov
Mail: P.O. Box 570, Jefferson City, MO 65102-0570