Concerns, Complaints and Questions

We strive to treat all patients with compassion and dignity. Sometimes, despite our finest intentions, concerns may arise. If you have any concerns, we encourage you to first discuss them with your physician or ask to speak with the manager of that area so that we may work with you to immediately address your issue.

If you and your family/representative continue to have concerns, you have the right to the following:

The review of quality of care concerns, insurance coverage decisions and concerns about your discharge from the hospital and to expect a timely response from the hospital related to any complaint or grievance that may be made in person, by phone or in writing. To share your concerns please contact the following Landmark Hospitals Quality and Patient Safety Departments:

Landmark Hospital of Athens
775 Sunset Drive
Athens, GA  30606
(706) 425-1516

Landmark Hospital of Cape Girardeau
3255 Independence Street
Cape Girardeau, MO  63701-4914
(573) 331-8413

Landmark Hospital of Columbia
604 Old 63 N.
Columbia, MO  65201
(573) 499-6613

Landmark Hospital of Joplin
2040 W. 32nd Street
Joplin, MO  64804
(417) 627-1302

Landmark Hospital of Southwest Florida
1285 Creekside Blvd. East
Naples, FL  34109
(239) 529-1843

Landmark Hospital of Salt Lake City
4252 Birkhill Blvd.
Murray, UT  84107
(801) 268-5400

Landmark Hospital of Savannah
800 E. 68th St.
Savannah, GA 31405
(912) 298-1013

You may also contact the hospital accreditation organization:

Center for Improvement in Healthcare Quality:
Telephone: (866) 324-5080, fax (805) 934-8588
Online: complaint@cihq.org
Mail: P.O. Box 3620, McKinney, TX 75070

State Agencies:

Georgia Department of Community Health
Healthcare Facility Regulation
Telephone: (404) 657-5500
Mail: 2 Peachtree Street Suite 33-250, Atlanta, GA 30303-3142

Florida: Agency for Healthcare Administration
Telephone: (888) 419-3456
Online: www.apps.ahca.myflorida.com/hcfc/
Mail: 2727 Mahan Drive, Tallahassee, FL  32308

Missouri Department of Health and Senior Services
Bureau of Health Services Regulation
Telephone: (573) 751-6303  Fax: (573) 526-3621
Online: Complaints@health.mo.gov
Mail: P.O. Box 570, Jefferson City, MO  65102-0570

Utah Department of Health
Telephone: (800) 662-4157  Fax: (801) 274-0658
Online: HealthFacilityComplaint@utah.gov
Mail: P.O. Box 144103  Salt Lake City, UT  84114-4103

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