Patient Rights/Responsibilities

Notice of Rights will be presented in advance of furnishing or discontinuing patient care whenever possible.

YOU HAVE THE RIGHT TO THE FOLLOWING:

  1. To have a family member or a representative of your choice and your own physician notified promptly about your admission to the hospital. You have the right to exclude any or all members of your family from participating in your health care decisions.
  2. To treatment or accommodations required by your medical condition regardless of race, color, national origin, religion, gender identity, sexual orientation, disability, age, or financial status.
  3. To dignified and respectful personal care and medical treatment
  4. To formulate advance directives and have hospital staff and practitioners comply with these directions.
  5. To know about and understand your physical condition.
  6. To participate in the development and implementation of your plan of care.
  7. To appropriate and timely assessment of your pain and adequate pain management.
  8. To obtain any information you need to give informed consent before you receive any treatment or procedure.
  9. To consult with another physician or specialist at your own expense.
  10. To refuse treatment, as permitted by law, and to be informed of the consequences of your refusal.
  11. To be treated in a safe environment that is free of physical or psychological threats, and free from all forms of abuse or harassment.
  12. To be free from restraints of any kind that are not medically necessary or that are used as a means of duress, discipline, convenience or retaliation by staff.
  13. To receive visitors of your choice. All visitors have equal visitation privileges; however, the hospital may set restrictions or limitations based on your medical condition.
  14. To expect that all communication and records regarding your care will be held confidential.
  15. To access information contained in your medical records within a reasonable time frame.
  16. To expect continuity of care and that you will not be discharged or transferred to another facility without prior notice.
  17. To communicate effectively with hospital staff, physicians, and anyone outside the hospital, and that the hospital will provide communication devices or interpreters when you determine such a need.
  18. To personal privacy regarding visitors, mail, telephone conversations, and other forms of communication.
  19. To know the identity, professional status, and institutional affiliation of anyone providing treatment to you.
  20. To receive an itemized statement of all services provided to you at your request.
  21. To express concerns about your care or possible violations of your rights and to receive a prompt resolution without fear of coercion, discrimination, reprisal or unreasonable interruption in your care or treatment. You may do this either verbally or in writing, and you may direct your concern to any hospital staff member or physician.

    In Missouri, if the hospital administration has not promptly resolved your concern you may forward your complaint to the Missouri Department of Health and Senior Services, Bureau of Health Services Regulation, PO Box 570, Jefferson City, MO 65102-0570, telephone 573-751-6303, fax 573-526-3621. Email: complaint@dhss.mo.gov.

    In Georgia, if the hospital administration has not promptly resolved your concern you may forward your complaint to the Georgia Office of Regulatory Services at 1-800-878-6442 or 1-404-657-5726, email https://services.georgia.gov/dhr/reportfiling/.

YOU ARE RESPONSIBLE FOR THE FOLLOWING:

  1. Providing complete information about your health and for reporting the effects of treatment.
  2. Participating in the development of your treatment plan.
  3. Asking questions about your care or treatment if you do not understand.
  4. Attending scheduled therapy and participating in activities prescribed by your treatment plant.
  5. Respecting the rights of other patients and hospital staff.
  6. Following hospital rules and regulations regarding your conduct as a patient.